Help & FAQ
Frequently Asked Questions
Answers to questions about usage, ordering, shipping, and the 100-day guarantee. If your question isn't listed here, our customer service team will be happy to assist you personally.
Category 01
Questions About the Products
Yes, taking them together is generally not a problem—our supplements are formulated to complement each other well. One exception: You should take Yagcho Immun and Yagcho Neuro at different times of the day, for example, one in the morning and one in the evening.
The recommended daily dose is 5 g—which is exactly one measuring spoonful. Do not exceed the recommended daily intake.
The easiest way is to stir it well with a spoon. For a smoother consistency, you can also use a shaker or a milk frother. It does not need to be completely dissolved to be effective.
Yagcho Immun: maximum 60 °C; Yagcho Flora: only cold liquids up to a maximum of 40 °C; Yagcho Neuro: can also be taken with hot beverages. Background: Vitamin C can gradually lose its effectiveness at high temperatures.
Sure—you can also mix the powder into yogurt, granola, protein shakes, or smoothies. Our products contain all-natural flavoring, with no artificial additives.
Many customers report positive changes over the course of several weeks. We recommend taking it for at least one month—how quickly you notice a difference varies from person to person.
Both are possible. More important than the time of day is maintaining a consistent routine—take the products at the same time every day, if possible.
Yagcho Neuro should not be taken in combination with antidepressants. If you have any further questions about drug interactions, please consult your doctor.
Please consult your doctor about this beforehand. Yagcho products are dietary supplements as defined by food law and are not a substitute for medical treatment.
Our products are intended for adults 18 years of age and older. Younger individuals should consult a doctor before taking them.
This should be discussed on an individual basis with the treating physician.
Our products are ground extremely finely to break down the chitin cell walls of the mushrooms they contain. They contain only natural ingredients—no isolated vitamins.
Category 02
Ordering, Shipping & Returns
You can check the current status directly in your customer account. You'll also receive an email notification as soon as your order is received and as soon as it's shipped.
Once your order has left the warehouse, the remaining delivery time is in DHL's hands. Please check the status first using DHL's tracking service. If you have any questions, feel free to contact us by email.
You can return your product up to 100 days after purchase. Easily initiate your return through our returns portal. As soon as we receive your return, we'll process your refund.
Processing usually takes a few business days after we receive your return. If you haven't heard from us after 5 business days, please feel free to contact our customer service team.
Category 03
Collaboration with Yagcho
For inquiries regarding social media partnerships, resale, or affiliate marketing, please feel free to email us directly at info@yagcho.de.
Important Note
Dietary supplements are not a substitute for a balanced and varied diet. Keep out of reach of small children. If you are pregnant, breastfeeding, taking medication, or have an existing medical condition, please consult your doctor before use. The information on this page is for general educational purposes only and is not a substitute for medical advice.
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