Not satisfied? No problem.
Start your return in just a few seconds through our portal—it's simple, fast, and hassle-free.
Here's how returns work
Open the portal & place an order
Click "Start Return Now," enter your order number, and select the reason for the return. You can find your order number in the confirmation email or in your customer account.
Receive instructions and the return address via email
Once you've submitted your request on the portal, you'll automatically receive all further information—including the return address—directly via email.
Return the package
Pack the items carefully and send them to our warehouse. Please include a short note with your order number. You are responsible for the return shipping costs.
Receive a refund
As soon as we receive and process the merchandise, you’ll receive a refund to your original payment method—within 5–7 business days of our receipt of the merchandise. If you haven’t heard from us by then, please feel free to contact us.
What You Should Know
100-Day Guarantee
Optional & additional—even partially used cans can be returned.
Reimbursement
To your original payment method, within 5–7 business days after we receive the merchandise at our warehouse.
Return Shipping Costs
You are responsible for the direct costs of returning the item. For returns from non-EU countries, additional customs duties and import taxes may apply.
Our Promise: 100-Day Money-Back Guarantee
You can try our products for 100 days—even if the can has already been opened. If you're not satisfied, we'll refund the purchase price. No ifs, ands, or buts.
Frequently Asked Questions About Returns
In addition to your legal rights, we offer you a voluntary 100-day money-back guarantee. You can try our products for 100 days after receipt—if you’re not satisfied, we’ll refund the purchase price once we receive the returned merchandise. This guarantee applies to end consumers and does not apply in cases of misuse or commercial use.
Yes—thanks to our 100-day guarantee, you can return even opened cans. Simply start your return through our returns portal.
Check your confirmation email or log in to your customer account. Alternatively, you can contact us directly by email at info@yagcho.de—we'll be happy to help.
Once we have received the merchandise and processed it in our warehouse, we will issue a refund to your original payment method within 5–7 business days of receiving the merchandise. If you haven’t heard from us by then, please feel free to contact us.
Thanks to our 100-day guarantee, we're flexible even with bundles. Simply start your return through our returns portal.
The customer is responsible for the cost of return shipping. For returns from non-EU countries, additional customs duties and import taxes apply, which are also your responsibility.